Japan to mandate steps against customer abuse in October 2026
TOKYO -- Japan's labor ministry has decided to enforce on October 1, 2026, a revised law obliging companies to prepare measures against customers' harassment of their employees through abusive behavior.
The labor ministry in Tokyo, Japan. Photo: JIji Press
The decision, made Wednesday, affects the revision of the comprehensive labor measures promotion law, which was enacted earlier this year.
Also on Wednesday, the ministry submitted draft guidelines for such measures to a ministerial panel, showing examples of customer abuse. Following necessary procedures, the guidelines will be finalized by February 2026.
As examples of customer abuse, the draft cites demands that are extremely difficult to meet, psychological attacks including slander and verbal abuse, and intimidating behavior such as shouting.
The draft also calls on companies to specify their countermeasures and establish consultation systems for employees.
Starting next October, companies will also be obliged to prepare measures to prevent sexual harassment of job applicants including students.
Presenting specific examples such as repeating sexual jokes during internship programs and persistently asking for private dining together, the draft notes the need for companies to raise awareness of their employees.
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